1. Business Value Chain
2. Stakeholder Connecting
| Stakeholders | Requirements | Process | Guidelines and Strategy |
|---|---|---|---|
| Employees |
• Fair remuneration and proper welfare suited for economic conditions • Career advancement and security • Well-being and safety at workplace • Access to ongoing skill and knowledge development |
• Regular survey of market remuneration payment • Development of succession plan • Welfare Committee, and Occupational Health, Safety and Environment Committee • Preparation of personnel development roadmap • Development of communication channel between the Company and employees via Internet |
• Promotion of employees’ fundamental rights at work pursuant to work regulations. • Payment of remuneration and other benefits on a par with the industry • Arrangement of work environment to ensure safety and good sanitation supportive to good work performance |
| Customers |
• Punctual delivery of safe and quality products in the required quantity • Offering of products at reasonable prices • Other services supportive to economic, social and environmental issues • Trade agreements under fair conditions • Keeping customers’ information confidential • Accurate information on products and services |
• Survey of customer satisfaction • Making available system and channel for customers to lodge complaints on product and service quality and safety • Holding meetings for sharing of information and opinions/comments • Giving technical support to customers regarding use of the Company’s products and services |
• Research, development and production of safe and energy-saving products • Quality policy • Training on technical knowledge and provision of knowledge on products to dealers • Trade agreement rules and criteria |
| Business partners |
• Equitable treatment of business partners and fairness in procurement • Fair consideration and agreements • Strict observance of agreements and conditions agreed upon |
• Making available transparent and examinable procurement system • Holding annual meeting to give explanation on the procurement policy for business partners’ information • Holding meetings to track work progress to be in line with the plan on a continuous basis |
• Keeping abreast of procurement rules, regulations and criteria, such as those regarding selection of procurement sources • Rules and regulations regarding inspection and follow-up of procurement sources • Compliance with fair trade conditions |
| Shareholders |
• Bringing about worthwhile investment returns, both short-term and long-term • Building business growth and security • Fair and transparent management with adequate and timely disclosure of information |
• Holding annual general meeting of shareholders to allow for shareholders’ exercise of rights to vote and express opinions on an equitable basis • Making available contact channel through Company Secretary and Company website |
• Disclosure of Company information in annual report, form 56-1, and press release • Availability of complaint filing channel • Additional channel for communication and disclosure of information, such as website |
| Community |
• Environment protection • Fostering of quality of life and good relationship with the community • Participation in community activity and respect for and preservation of local custom and tradition |
• Social activities and campaigns • Acknowledgment and sharing of opinions • Company management being key in coordinating with the community |
• Continuous communication with community leaders regarding community development • Regular cooperation with government sector in running activities of social and environmental contribution |
| Government agencies |
• Compliance with relevant laws, rules and regulations • Management of environmental quality and caring for the community |
• Attending seminars and training courses arranged by government agencies and keeping contact and coordination with relevant government agencies • Official or unofficial meetings and consultation with government agencies regarding regulatory compliance |
• Keeping abreast of developments of laws, rules and regulations • Making reports completely and by the deadline set forth • No payment to government officers without reasonable grounds |